Shipping Policy of Auramavel Toy Store

 

Effective Date: July 3, 2025

At Auramavel, we’re excited to get our high-quality toys to you and your loved ones! This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your orders.

If you have any questions or need further assistance, please don’t hesitate to contact us at info@auramavel.com.

Contact Information:

  • Hotline: (804) 932-4258

  • Address: 6300 Orchard Rd, New Kent, Virginia

  • Email: info@auramavel.com

  • Website: auramavel.com

 

1. Order Processing Time

 

We understand you’re eager to receive your toys!

  • All orders are typically processed and prepared for shipment within 1-2 business days after your payment is confirmed.

  • Orders placed on weekends or holidays will begin processing on the next business day.

 

2. Shipping Areas

 

  • We proudly ship across the United States (U.S.).

  • We also offer shipping to select international locations. If you’re an international customer, please check our website during checkout to confirm if we ship to your country.

 

3. Shipping Costs

 

  • Shipping costs are calculated and displayed at checkout. These costs vary based on:

    • The shipping method you select (e.g., Standard, Expedited).

    • The destination of your package.

    • The weight and dimensions of your order.

  • Any applicable taxes or duties for international shipments are not included in our shipping costs and are the responsibility of the customer.

 

4. Estimated Delivery Times

 

Once your order has been processed and shipped, here are our estimated delivery times:

  • Standard Shipping (Domestic U.S.): 3-7 business days

  • Expedited Shipping (Domestic U.S.): 2-3 business days (depending on location)

  • International Shipping: 10-15 business days

Please Note:

  • These are estimates only. Actual delivery times can vary due to factors outside of our control, such as carrier delays, customs processing, or adverse weather conditions.

  • During peak seasons (like holidays), processing and shipping times may be longer than usual. We appreciate your patience during these periods.

 

5. Order Tracking

 

  • Once your order ships, we’ll send you a shipping confirmation email that includes a tracking number.

  • You can use this tracking number to monitor the status and progress of your package directly on the designated shipping carrier’s website.

 

6. Shipping Address Accuracy

 

  • It is crucial that you provide a complete and accurate shipping address during checkout.

  • Auramavel is not responsible for delays, failed deliveries, or additional costs incurred if the shipping address provided is incorrect, incomplete, or outdated.

  • If a package is returned to us due to an incorrect address, you may be responsible for the cost of re-shipping the item.

 

7. Lost or Damaged Shipments

 

  • While we strive for perfect delivery, issues can occasionally occur.

  • If your package is lost in transit or arrives damaged, please contact us immediately at info@auramavel.com. We’ll work with the shipping carrier to investigate and find a solution, which may include a replacement or refund as per our Refund and Return Policy.

  • Please provide photos of any damage to the package or its contents to help us resolve the issue quickly.

 

8. Changes to This Shipping Policy

 

We may update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.