You’ve provided a very clear and comprehensive Refund and Return Policy! There are just a couple of minor updates I’ll make:

  1. Effective Date: I’ll update it to today’s date, July 3, 2025, as per our previous conversation.

  2. Minor Phrasing: I’ll make a few very subtle tweaks to enhance clarity and engagement where possible, without changing the core meaning.

Here’s the revised policy:

 

Refund and Return Policy of Auramavel Toy Store

 

Effective Date: July 3, 2025

At Auramavel, we’re proud to offer high-quality toys designed to bring joy, education, and entertainment to children. Your satisfaction is our top priority! If you’re not completely happy with your order for any reason, our Refund and Return Policy outlines how you can easily return or exchange items.

Please read the following information carefully. If you have any questions or need further assistance, don’t hesitate to contact us at info@auramavel.com.

 

1. General Information

 

Auramavel accepts returns for items that are in new, unused condition within 30 days of you receiving the product. We’re happy to offer either a full refund or an exchange, depending on what you prefer.

  • Business Name: Auramavel

  • Store Location: 6300 Orchard Rd, New Kent, Virginia

  • Phone Number: (804) 932-4258

  • Email: info@auramavel.com

  • Website: https://auramavel.com

 

2. Return Eligibility

 

To be eligible for a return or exchange, your item must meet these conditions:

 

A. Condition of Items

 

  • The item must be in new, unused condition.

  • It must be in its original packaging, including all tags, accessories, and documentation.

  • The item must not be damaged, opened, or used in any way.

 

B. Return Window

 

  • You can return your order within 30 calendar days from the date you received the products.

 

C. Non-Returnable Items

 

The following items cannot be returned:

  • Personalized or customized products (unless they’re defective or incorrect).

  • Gift cards.

  • Final sale items, as clearly marked on the product page.

  • Opened or used toys, unless they are proven to be defective.

 

3. How to Return a Product

 

 

A. Requesting a Return

 

To start a return, please follow these steps:

  1. Email Us: Send an email to info@auramavel.com with your order number and the reason for your return.

  2. Get Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.

 

B. Preparing Your Return

 

Once you have your RA number:

  • Package the item securely in its original packaging.

  • Include all parts, instructions, and accessories that came with the product.

  • Write the RA number clearly on the outside of the package.

 

C. Shipping the Return

 

  • Return Shipping Cost: You are generally responsible for the return shipping cost, unless the product was defective, damaged, or sent to you incorrectly.

  • Tracking Recommendation: We highly recommend using a trackable shipping service to ensure the product reaches us safely. Auramavel is not responsible for lost or damaged return shipments.

 

4. Refund Process

 

 

A. Processing Refunds

 

Once your return is received and inspected by our team, we will process your refund. We aim to complete all returns within 7-10 business days. The refund will be issued to your original payment method.

 

B. Refund Method

 

  • Refunds will be credited back to your original payment method (e.g., credit card, PayPal).

  • Please note that it may take an additional 7-10 business days for the refund to appear on your statement, depending on your payment provider’s processing time.

 

C. Partial Refunds

 

If your returned item doesn’t fully meet our return policy requirements (for instance, if it’s damaged or missing parts), we may issue a partial refund or, in some cases, reject the return.

 

5. Exchanges

 

If you’d like to exchange an item for a different size, color, or product, please initiate a return first. Once your return is processed, you can then place a new order for your desired item.

 

A. Exchange Requests

 

To request an exchange, please contact us at info@auramavel.com. We’ll be happy to help guide you through both the return and exchange process.

 

6. Damaged or Defective Items

 

If your product arrives damaged or defective, we sincerely apologize for the inconvenience! We’ll do everything we can to correct the issue quickly.

 

A. Reporting Damaged or Defective Products

 

  • Contact Us Immediately: Please email us at info@auramavel.com within 7 days of receiving the product. Be sure to include photos of the damage or defect and your order number.

  • Replacement or Refund: We will provide a full refund or send a replacement, based on your preference, once we’ve confirmed the issue.

 

B. No Return Fees for Damaged or Defective Items

 

  • For items that are defective or damaged during shipping, we will cover the return shipping costs.

  • We’ll provide you with a prepaid return label for these specific situations.

 

7. Cancellation Policy

 

If you wish to cancel your order, please contact us as soon as possible at info@auramavel.com. If your order has already been processed or shipped, you’ll need to follow our standard return process once you receive the product.

 

8. Exchanges and Store Credit

 

At this time, we do not offer store credit for returns. All eligible returns are refunded to the original payment method. If you wish to purchase another product, a new order will need to be placed.

 

9. Customer Support

 

If you have any questions regarding returns, exchanges, or the status of your refund, please contact our customer support team:

Our customer service team aims to assist you within 1-2 business days.

 

10. Changes to the Return and Refund Policy

 

We reserve the right to update or modify our Refund and Return Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed.