Refund and Return Policy of Auramavel Toy Store

Effective Date: December 25, 2024

At Auramavel, we take great pride in offering high-quality toys that bring joy, education, and entertainment to children. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy provides the guidelines on how to return or exchange items.

Please read the following information carefully. If you have any questions or need further assistance, don’t hesitate to contact us at info@auramavel.com.

1. General Information

Auramavel accepts returns for items that are in new, unused condition within 30 days of receiving the product. We will either offer a full refund or exchange the product depending on your preference.

2. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

A. Condition of Items

  • The item must be in new, unused condition.
  • The product must be in its original packaging, including all tags, accessories, and documentation.
  • The item must not be damaged, opened, or used in any way.

B. Return Window

  • You may return your order within 30 calendar days from the date you receive the products.

C. Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products (unless defective or incorrect).
  • Gift cards.
  • Final sale items, as indicated on the product page.
  • Opened or used toys, unless they are defective.

3. How to Return a Product

A. Requesting a Return

To initiate a return, please follow these steps:

  1. Email Us at info@auramavel.com with your order number and reason for the return.
  2. Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed.

B. Preparing Your Return

Once you have received the RA number:

  • Package the item securely in its original packaging.
  • Include all parts, instructions, and accessories that came with the product.
  • Write the RA number on the outside of the package.

C. Shipping the Return

  • Return Shipping: You are responsible for the return shipping cost unless the product was defective, damaged, or sent incorrectly.
  • We recommend using a trackable shipping service to ensure the product reaches us safely. Auramavel is not responsible for lost or damaged return shipments.

4. Refund Process

A. Processing Refunds

Once your return is received and inspected by our team, we will process your refund. We aim to complete all returns within 7-10 business days. The refund will be issued to the original payment method.

B. Refund Method

  • Refunds will be credited to your original payment method (credit card, PayPal, etc.).
  • Please note that it may take 7-10 business days for the refund to appear on your statement, depending on your payment provider’s processing time.

C. Partial Refunds

If your returned item does not meet our return policy requirements (e.g., if the item is damaged or missing parts), we may issue a partial refund or reject the return.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process first. Once we have processed your return, you can place a new order for the desired product.

A. Exchange Requests

To request an exchange, please contact us at info@auramavel.com. We will assist you with the return and exchange process.

6. Damaged or Defective Items

If your product arrives damaged or defective, we sincerely apologize for the inconvenience. We will make every effort to correct the issue quickly.

A. Reporting Damaged or Defective Products

  • Contact Us Immediately: Please email us at info@auramavel.com within 7 days of receiving the product. Include photos of the damage or defect and your order number.
  • Replacement or Refund: We will provide a full refund or send a replacement, depending on your preference, once we confirm the issue.

B. No Return Fees for Damaged or Defective Items

  • For items that are defective or damaged during shipping, we will cover the return shipping costs.
  • We will provide you with a prepaid return label for defective or damaged items.

7. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at info@auramavel.com. If your order has already been processed or shipped, you will need to follow the return process once you receive the product.

8. Exchanges and Store Credit

At this time, we do not offer store credit for returns. All returns are refunded to the original payment method, and if you wish to purchase another product, a new order will need to be placed.

9. Customer Support

If you have any questions regarding returns, exchanges, or the status of your refund, please contact our customer support team:

Our customer service team will assist you within 1-2 business days.

10. Changes to the Return and Refund Policy

We reserve the right to update or modify our Refund and Return Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically.